FREE RETURNS / EXCHANGE
If you are within the U.A.E returns are FREE over 500 AED order.
Returns with Jolie are very Quick and Easy!
Contact Customer Service firstname.lastname@example.org and we will arrange your return.
Place the item(s) with all the original packaging inside the Jolie Pouch/Box
Attach the Returns Label (Shipping Airway Bill) and a signed Returns Note to the outside of your Jolie Pouch/Box and hand the courier. (Returns Label/Returns Note is included in your delivery pouch/box). Thats it!
We have a 10 day Return/Exchange Policy. Goods must be returned back to Jolie within 10 days. Please ensure to inform us immediately for a return/exchange so goods reach Jolie within the 10 days.
GCC, MIDDLE EAST AND REST OF WORLD
Please contact our Customer Care - email@example.com
If international then you must arrange your own return and bear the cost of returning the item(s) unless the item is faulty or damaged (please email us so we can assist you to find the easiest and most cost-effective way of returning).
Please make sure to send your return using tracked delivery and then notify us of the tracking information.
We are very thorough in checking all our items before they are dispatched however if you do receive a faulty or damaged item please inform us at firstname.lastname@example.org
Once a purchase is made through Shop-jolie.com, you accept this as part of our terms and conditions.
Jolie - (Joula Trading Company) is not liable holding times of packages by customs in your country.